Frequently Asked Questions

General radiography, digestive tract exams, mammogram, and bone densitometry are covered by the RÉGIE D’ASSURANCE MALADIE DU QUÉBEC (RAMQ). Ultrasounds, CT scans, and magnetic resonance are not covered by the RAMQ. However, most group insurance plans reimburse these exams performed in private clinics. Check with your insurer.

It rarely is. However, it can be uncomfortable during compression but this only lasts a few brief seconds. Our technical staff is aware of this and will do its best to minimize your discomfort.

In premenopausal women, it is preferable to schedule the mammogram 4 to 5 days after menstruation when breasts are less sensitive.

If your doctor has a fax, he will receive a copy of the final report within 24 to 48 hours, otherwise, the report will be sent by mail.

Your physician may request that it be faxed the same day if the report is required urgently.

UNINSURED MEDICAL SERVICES

You will be billed for copying a medical file (digital or paper), including images, drafting a certificate of attendance, photocopying and transferring the file if you are doing so on behalf of a third party, i.e an insurer, employer or health professional who is not a member of the Quebec health insurance plan (e.g. chiropractor, podiatrist, etc.) or the Société de l’Assurance Automobile du Québec. A receipt is issued automatically upon payment.

The patient who believes that the amounts billed after December 6th, 2015 are for services insured under the Health Insurance Act or fees relating to their dispensation can, within five years of payment, make a written claim for reimbursement to the Régie de l’assurance maladie du Québec. When it is of the opinion that the amounts billed are not allowed, the Régie reimburses the patient and recovers the same amount from the professional or third party who billed for the services.”

EXPIRED OR UNSUBMITTED HEALTH INSURANCE CARD
Excerpt from the RAMQ website, dated February 20, 2020

You must submit your valid health insurance card to be eligible for covered services. You will be required to pay for these services if your card has expired or has not been submitted. To renew your expired card, see the RAMQ website. If necessary, you can replace a lost, stolen or damaged card. You have one year after receiving services to request a refund.

How to claim a refund

• Rectify your situation if your card has expired.
• Obtain the “Request for Reimbursement (Expired or Unsubmitted Card)” from the reception desk.
• Follow the instructions on the form to complete it. It includes two sections: one to be completed by a professional and the other by you.
• Send your claim to the RAMQ.

The Management
Last Updated : February 20, 2020

Yes, you can obtain on request a copy of your report and/or images of your exam. If you want to leave with these documents on the day of your exam, you should expect to wait about 60 minutes.

For ultrasound, a copy of the report and images is free of charge provided you make the request at the time of the exam.
If you make the request at a later time, there is a fee of $2.00 for the report and of $10.00 for the image CD.

For any other exam (radiography, mammogram, barium exam), there is a fee of $2.00 for the report and of $10.00 for the image CD, or of $1.00 for a paper copy of the images for each exam.

Yes, all our clinics offer ample free parking.

In order to obtain a clear image, the breast needs to be compressed, thus allowing to properly display the gland and avoiding overlaps.

Yes, it will be our pleasure to welcome you to our high tech imaging center at the Radiologie Montérégie clinic (www.radiologiemonteregie.com) TEL.: 450-674-0909

These are foods that are fully absorbed by your intestine.
Here are a few suggestions:

• lean meats: grilled beef, skinless poultry, cooked ham
• lean fish: sole, trout
• Boiled or hard boiled eggs, potatoes, rice, baked dough without fat, white bread, crackers (melba toast, soda crackers), Jell-O, baby food in a jar, white hard cheese (cheddar, gruyere), cottage cheese.

If you have diabetes and take pills to control your diabetes, it is best to wait until after the exam so as to take them with your meal.

If you take insulin, tell your doctor before beginning to prepare for the exam in order to adjust your insulin doses.

Any other medicines should be taken as usual with a little water.

For information about mammogram and breast cancer screening, please visit the following websites:

-MAMMO.CA
– PQDCS.QC.CA

Each woman’s gland has a unique appearance and the overlap of tissues can sometimes give images which are difficult to interpret and require further investigation. More of these findings can be confirmed as benign when the radiologist has access to your previous mammograms. In addition to facilitating the work of the radiologist, this can avoid making you worry unnecessarily.

A prescription in your name, signed by a physician with clear clinical information is required for a medical imaging exam. We will try to reach your doctor for any missing information should your prescription be incomplete. However, we reserve the right to refuse your request if your prescription remains incomplete, despite our best efforts.

The radiologist’s role is to interpret the multiple images obtained from each exam. Except for ultrasounds which are made in his/her presence, no meeting is scheduled with the radiologist. In certain limited circumstances, he/she may ask to meet you if necessary.

No, the radiologist must first study the images obtained before sending the final report to your doctor. When your doctor requests an urgent interpretation, the report is given priority and sent by fax.