Frequently Asked Questions

It rarely is. However, it can be uncomfortable during compression but this only lasts a few brief seconds. Our technical staff is aware of this and will do its best to minimize your discomfort.

In premenopausal women, it is preferable to schedule the mammogram 4 to 5 days after menstruation when breasts are less sensitive.

General radiography, digestive tract exams, mammogram, and bone densitometry are covered by the RÉGIE D’ASSURANCE MALADIE DU QUÉBEC (RAMQ). Ultrasounds, CT scans, and magnetic resonance are not covered by the RAMQ. However, most group insurance plans reimburse these exams performed in private clinics. Check with your insurer.

Final reports can be available within a variable timeframe, depending on the order of priority, the degree of urgency, and the type of examination. Generally, the final report is sent to your doctor within a period ranging from 72 hours to 10 working days, depending on the mode of transmission preferred by your medical clinic.

If the medical request specifies it, and based on the collected medical data, an urgent report can be sent within 24 hours.

UNINSURED MEDICAL SERVICES

You will be billed for copying a medical file (digital or paper), including images, drafting a certificate of attendance, photocopying and transferring the file if you are doing so on behalf of a third party, i.e an insurer, employer or health professional who is not a member of the Quebec health insurance plan (e.g. chiropractor, podiatrist, etc.) or the Société de l’Assurance Automobile du Québec. A receipt is issued automatically upon payment.

The patient who believes that the amounts billed after December 6th, 2015 are for services insured under the Health Insurance Act or fees relating to their dispensation can, within five years of payment, make a written claim for reimbursement to the Régie de l’assurance maladie du Québec. When it is of the opinion that the amounts billed are not allowed, the Régie reimburses the patient and recovers the same amount from the professional or third party who billed for the services.”

EXPIRED OR UNSUBMITTED HEALTH INSURANCE CARD
Excerpt from the RAMQ website, dated February 20, 2020

You must submit your valid health insurance card to be eligible for covered services. You will be required to pay for these services if your card has expired or has not been submitted. To renew your expired card, see the RAMQ website. If necessary, you can replace a lost, stolen or damaged card. You have one year after receiving services to request a refund.

How to claim a refund

• Rectify your situation if your card has expired.
• Obtain the “Request for Reimbursement (Expired or Unsubmitted Card)” from the reception desk.
• Follow the instructions on the form to complete it. It includes two sections: one to be completed by a professional and the other by you.
• Send your claim to the RAMQ.

The Management
Last Updated : February 20, 2020

The final report is a tool intended for the attending physician who made the medical request. It is designed to answer specific questions to establish a diagnosis related to the patient’s overall health condition. Therefore, it is strongly recommended to wait for feedback from the attending physician or to contact your medical clinic to ensure you understand the content and validate your doctor’s diagnosis.

If you still wish to access your report, you can do so online via the The Québec Health Booklet website, 30 days after the examination. You can consult it at your convenience.

In some cases, at the request of your physician or specialist, you can obtain a copy of the images from your examination upon request. Please contact the reception to make the request. Note that you should expect a wait time of approximately 60 minutes. Additionally, some fees may apply. Details are available in our clinics.

In order to obtain a clear image, the breast needs to be compressed, thus allowing to properly display the gland and avoiding overlaps.

Yes, all our clinics offer ample free parking.

Yes, it will be our pleasure to welcome you to our high tech imaging center at the Radiologie Montérégie clinic (www.radiologiemonteregie.com) TEL.: 450-674-0909

If you have diabetes and take pills to control your diabetes, it is best to wait until after the exam so as to take them with your meal.

If you take insulin, tell your doctor before beginning to prepare for the exam in order to adjust your insulin doses.

Any other medicines should be taken as usual with a little water.

For information about mammogram and breast cancer screening, please visit the following websites:

-MAMMO.CA
– PQDCS.QC.CA

Each woman’s gland has a unique appearance and the overlap of tissues can sometimes give images which are difficult to interpret and require further investigation. More of these findings can be confirmed as benign when the radiologist has access to your previous mammograms. In addition to facilitating the work of the radiologist, this can avoid making you worry unnecessarily.

It is mandatory to have a prescription/medical request in your name, which includes a series of important information, namely:

• Your personal information necessary for identification: name, first name, date of birth, and/or health insurance number;
• The contact details of the medical clinic where your doctor practices;
• The signature, legible name, and date of your doctor’s appointment, as well as their professional license number from the College of Physicians;
• The type of examination required and clear clinical information.

If your prescription is incomplete, your examination will be automatically refused. Therefore, please ensure that the information is correctly listed on the request and ask your medical clinic for corrections if necessary. You cannot correct the request yourself. We will try to help you correct the situation as much as possible if any information is missing; however, we reserve the right to refuse your request if, despite our efforts, it remains incomplete.

The radiologist’s role is to interpret the multiple images obtained from each exam. Except for ultrasounds which are made in his/her presence, no meeting is scheduled with the radiologist. In certain limited circumstances, he/she may ask to meet you if necessary.

No. The examination is performed by a medical imaging technologist. According to laws and their code of ethics, technologists cannot provide you with information about the images they have taken, as only the radiologist can do so.

The radiologist must first study the obtained images and your medical history, if necessary, before making their final report. When an urgent report is requested by your doctor, the report is prioritized.